Last updated: [DATE]
The 60-Night Home Trial
We offer a 60-Night Home Trial because a nasal rinse only helps if it becomes a habit, and that takes more than a week to judge.
How it works. Use SinusLab as part of your daily routine. If, within 60 days of delivery, it has not become something you actually keep doing, contact us at [SUPPORT@YOURDOMAIN.COM] and we will refund the purchase price of the device.
What the trial requires. This is a satisfaction guarantee for people who genuinely try the product, so it applies only while you are actually using it:
- The trial covers the first 60 days after delivery. Requests made after day 60 are outside the trial.
- We may ask you roughly how often you used the device. We ask because the guarantee is designed for people who gave it a fair try, not as a barrier: we do not require proof, logs or photos.
- The trial applies once per customer and per household, to the first device purchased.
Your legal rights are unaffected. The 60-Night Home Trial is a voluntary promise we make in addition to your rights under applicable law. It does not replace or limit any right you have under consumer protection law or under our product warranty.
How to start a return
- Email [SUPPORT@YOURDOMAIN.COM] with your order number before sending anything back.
- We reply with a return authorization and the return address.
- Ship the device back. Include the device itself; you may keep any used sachets and tips.
Return shipping costs
You are responsible for the cost of return shipping. We recommend a tracked service, because we can only refund items that reach us. We do not refund your original shipping charge.
Refund timing
Once we receive and inspect the return, we issue the refund to your original payment method within [5-10] business days. Your bank or card issuer may take additional time to post it.
What is not covered
- Consumables that have been opened or used, including saline sachets and nose tips, unless they arrived damaged or defective.
- Devices damaged by misuse, accident, or by use of water that does not meet the instructions.
- Items returned without a return authorization.
Damaged or incorrect items
If your order arrives damaged, defective or incorrect, email us within 14 days of delivery with a photo. We will replace it or refund it in full, and we pay the return shipping in those cases.
Subscriptions
Cancelling a refill plan is separate from returning a device. You can cancel at any time from your account page or by emailing us; see our Terms of Service. Refill shipments already dispatched are not refundable once opened, unless they arrived damaged or defective.